Qtrax Support

Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.

Error IDs	Player Message	Recommended Solution
QPL100	Unknown error	Email support@qtrax.com.
QPL101	Cannot connect to http://license.qtrax.com. Please check your internet connection.	Please verify that your internet connection is up. Try playing the song again.
QPL102	There is a problem in Qtrax Player installation. Please re-install the application.	Un-install and re-install the application
QPL103	Sharing of track is not allowed. To play a track, download the track using your account	Please login and download the specified song using your Qtrax account.
QPL104	Please login to Qtrax Portal to play songs.	Please Login to http://music.qtrax.com using your account.
QPL105	Not able to find the file specified. Please try again.	Verify the file exits. Please update the correct path in Qtrax player.
QPL106	Unable to play the song. Please download the song again.	Install WM11 player security update as mentioned in pre-requisite
QPL107	Cannot connect to http://license.qtrax.com. Please check your internet connection.	Please verify that your internet connection is up. Try playing the song again.
QPL108	There is a problem in Qtrax player installation. Please re-install the application.	Un-install and re-install the application
QPL109	There is a problem in Qtrax Player installation. You might not be able to play downloaded songs from Qtrax portal Please re-install the application.	Install WM11 player security update as mentioned in pre-requisite
QPL110	Not able to connect to http://license.qtrax.com. Please check your internet connection.	Please verify that your internet connection is up. Try playing the song again.
QPL111	Cannot perform security upgrade of DRM component.	Install WM11 player security update as mentioned in pre-requisite
QPL112	The connection was closed unexpectedly. Please try again.	Please verify that your internet connection is up. Try playing the song again.
QPI 101	Installation aborted: [QPI 101]- Some of the prerequisite software found missing. Please visit http://www.qtrax.com/US/ support_installations.htm to get details.	Install Qtrax player prerequisite software.