Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.

How is my privacy protected?
Qtrax does not share your personal information with other users or third parties. 

How can I change my security/privacy settings?
You can change security settings from Tools-> Options-> Security tab. And you can change privacy settings from the Tools-> Options->Privacy tab.

How can I set cookies?
You can change cookies settings in the Cookies section under Tools->Options->Privacy tab. 

Are the music files downloaded through Qtrax encoded with Digital Rights Management (DRM)?
Yes.  DRM allows Qtrax to insure that artists and record labels are properly compensated for their work.  DRM means that you can play these music files on your computer or any Windows Mobile devices that you own.  However, you cannot directly transfer these files to other users.  At the same time, you are always free to share these files with other users via Qtrax by sending them a direct link to download the file.  Agreements with the various music rights’ holders allow Qtrax to leverage the power of P2P in a way that is 100% legal.

Are the files that I download free of adware/spyware and any other viruses?
Yes. Qtrax filters files so they are free of adware and spyware.  Qtrax also eliminates spoof files, which claim to be a song but are actually random snippets of code or illegitimate files.


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