Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.
How do I play songs I have downloaded?
You can play songs that you have downloaded in the Qtrax player. Go to your library and click on the music you would like to hear.
Can I play music purchased through iTunes in Qtrax?
Qtrax is capable of playing both music files that you have purchased from iTunes, as well as MP3s that you already have on your computer. You will need to have QuickTime installed on your computer. Files downloaded from iTunes are protected via a technology called Fairplay, which restricts the playback of files to the user's computer. As long as you are on the computer where you downloaded the tracks, you will be able to play them using the Qtrax player.
TOP TEN QUESTIONS
Why can’t I download music and when will it become available?
Why haven’t I received my activation email?
I’ve forgotten my username/password, what should I do?
Why am I getting the message “You need to log-in to download” when I am already logged in?
Why does “Use Qtrax Player for downloads” come up when I try to download?
The site won’t accept my login details it says, “Invalid password/Login,” what should I do?
How do I get a Qtrax Username?
