Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.
How do I search for music with the Qtrax player?
Type in an artist, song, or album in the search box located on the top right portion of the page and press "Go." Qtrax then explores the vast universe of legal music that fits your criteria and delivers it to you instantly. This may include many variations of the files that you are looking for. It could be a cover version of songs by other artists, or even various live recordings. For more detailed search options, click on the "Advanced Search" button at the upper right corner of the portal, and you will have the option to search by song title, artist name, album title, or any combination of the three. After pressing, "Go," you will arrive at a search results page, which will display a list of matching Artists, Albums, and Songs. Songs that are available for download will appear in the music drawer of the player.
How do I find a specific album?
Each artist page displays the ten most popular albums. If you do not see the one you are looking for, click "Next" at the upper right corner of the "Albums" box. You can also click on "Advanced Search” at the upper right corner of the page and enter a specific album title in the appropriate box.
How do I learn about a band or artist?
Qtrax provides an individual Artist Page, where you will see their most-downloaded songs, listings of their albums, plus a biography and other related information. Just put the artist's name in the search box and click "Go." You will arrive at a page with a list of artists at the upper left part of the portal. To go to the artist's page, just click on their name.
TOP TEN QUESTIONS
Why can’t I download music and when will it become available?
Why haven’t I received my activation email?
I’ve forgotten my username/password, what should I do?
Why am I getting the message “You need to log-in to download” when I am already logged in?
Why does “Use Qtrax Player for downloads” come up when I try to download?
The site won’t accept my login details it says, “Invalid password/Login,” what should I do?
How do I get a Qtrax Username?
