Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.
When I open the Qtrax application, an alert is displayed. How do I fix this so I can use Qtrax?
Please follow the instructions below if you encounter any of the following alerts after opening the Qtrax application,
"Media Core Error"
“Component not initialized”
“An extension overlay has failed to load”
“Click here to download plug-ins”
Please follow the below mentioned steps for the solution of these issues:
1) Go to Tools-> Options->Add-ons
2) Uninstall all the Dll files one by one
3) Uninstall Qtrax
4) Clean the registry
5) Re-install Qtrax.
TOP TEN QUESTIONS
Why can’t I download music and when will it become available?
Why haven’t I received my activation email?
I’ve forgotten my username/password, what should I do?
Why am I getting the message “You need to log-in to download” when I am already logged in?
Why does “Use Qtrax Player for downloads” come up when I try to download?
The site won’t accept my login details it says, “Invalid password/Login,” what should I do?
How do I get a Qtrax Username?
