Qtrax Support

Qtrax is dedicated to providing the best possible support for our users. Please see the following FAQ, which address many of the questions that we have received. We are working to correct any bugs or technical problems that we have been made aware of. The application is currently in Beta release and our beta users are a key source of information as we continue to improve our service. For additional questions or to make us aware of technical issues, please contact us at: support@qtrax.com. We will send out regular emails to notify you of any updates or changes in the service.

Why can’t I download music and when will it become available?
We'll be enabling free and unlimited downloads soon. Make sure you register your player so we can send you a link to activate your account.

How do I download songs?
Every artist page has a list of their most-downloaded songs and a list of albums. Click on an album to go to the specific album page and see track listings. When you reach the album page, a music drawer will pop up at the bottom of the Qtrax portal. The drawer contains all of the songs that are available for download. Once you find the song that you're looking for click the "Download" button to the right of the track.

Where do my songs go after I download them?
All of your downloads go directly to your music library. Downloaded songs are physically stored in the default download folder.

How can I change my default download folder?
You can change the download folder from the Tools-> Options->Main tab. Under Music download section, you can browse to the new designated download folder. You can also select “Always ask me where to save files” option.

Is the music found on Qtrax streamed or downloaded to your computer?
Qtrax is not a streaming service. You download the music files and then play them directly from your computer. The downloaded music can be found in your library. You can then play these files anytime you want in the Qtrax player. You must be online to play Qtrax files.

Why am I getting the message “You need to log in to download” when I am already logged in?
Make sure that your security/privacy settings are on medium (NOT maximum), you have cookies enabled, JavaScript is enabled on the browser and that there is no firewall setting that is blocking the content.

Why does “Use Qtrax player for downloads” come up when I try to download music?
Make sure that you are using the Qtrax player and browser application that you installed. If you use a different browser (such as Mozilla or Internet Explorer) you will receive the message “Use Qtrax player for downloads” because music is only available for download within the Qtrax application.